Frequently Asked Questions

You can be assured that shopping with Bamboo Gift is safe! Our store is powered by Shopify, which is PCI compliant. To learn more about PCI compliance, click here

Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox. Once our warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you with an order tracking link and number.

Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. However, please contact us ASAP and we will do our best to help you out.

Visit our Contacts page here

Please visit our Return Policy page for more information

We offer free shipping Australian wide on all orders over $25. Any order less than $25, delivery fee will be $7.99 for standard shipping and S11.99 for express shipping.

Please visit ourShipping Policy for more details.

Yes, we refund items, for more information please visit our Return Policypage.

Afterpay is an exciting newpayment option available for purchase at Bamboo Gift. Want to buy now, use nowand pay later? Afterpay gives you the flexibility to receive your purchase nowand pay over four equal fortnightly payments, interest-free.

To use Afterpay you need to: 

·       Be living in Australia

·       Be at least 18 years old 

·       Have a valid and verifiable email address and phone number

·       Use an Australian bank payment card 

·       Be capable of entering into a legally binding contract

·       Have a verifiable and valid ID 

Afterpay is interest-free, with no additional feesproviding you pay your instalments on time. If you fail to make a payment ontime, a late payment fee will be charged, with a further late payment fee addedseven days later if the amount remains unpaid (based on Afterpay policy).Please note that because Afterpay is linked to your credit or debit card,standard bank fees and charges may apply. Contact your bank directly for moreinformation. 

Afterpay is available for all products at BambooGift.

No.

No.

The Afterpay instalments quoted on a product pagerepresent 25% of that product’s current price, excluding delivery costs.Delivery costs will be included in the instalment rate payable once you’veselected your preferred delivery method at checkout, and have selected Afterpayas your payment option.

The Afterpaywebsite provides a very comprehensive list of FAQs at: https://www.afterpay.com/en-AU/index

If you still can’t find out what you need here, contact Afterpay directlyby emailing info@afterpay.com.au or calling 1300 100279.